FAQs

The mentor will call you within 12 hours of the allotment by the team. Then you will connect on call and whatsapp. You can choose to use whatsapp for the short discussions like daily tasks and small doubts. For the long discussion connecting on call is always better.

No, It is not plausible for a particular mentor to solve doubts for all the subjects as JEE and NEET syllabus is vast.

Feedback team is a team of mentor supervisors which ensures the bonding between you and your mentor. It will also ensure the frequency of connection and overall mentorship feedback.

You will be given the personal contact of the feedback team when you will join. For any issues you can report to the feedback team directly and the feedback team will solve your issues within 24 hour.

In case your query does not get solved in 24 hours you will get an extra 6 days mentorship at our platform.

Yes, you can change your mentor. First the feedback team will investigate your problems with the current mentor and when they feel that you are not in resonance with your mentor then your mentor will be changed.
NOTE: Mentor change is a very rare request which we got till now. All mentors are trained and equally capable.

There is NO refund policy on personal mentorship packs. Also, we are proud to say NONE of the JEECarnot students asked for refund till now representing our high positive feedback.

Yes, You will get a 100% refund with no questions asked if you don’t find the value on the call. Again, we have 100% positive feedback till now.

Mentor will introduce himself on the first call like his/her IIT, branch and rank. We have done a background check of each mentor so information provided will be true. At any point in your mentorship program you can ask for the id of the mentor.

We can not ensure this as it totally depends upon the availability.You can enroll in long term mentorship to ensure this.